Ticketing Administrator

Based in our Surrey office (not the red sea !) , we are looking for an Ticketing Executive to join our busy team. As the Flight and Ticketing Administrator, you will ensure the companies flights and ticketing service levels are maintained and provide general reservations administration support to a variety of sales areas.

Role of an Ticketing Executive:-


• Issuing all airline tickets (ATB, paper tickets and E-tickets)
• Ticket reissues.
• Processing automated ticket refunds.
• Issuing automated MPD /MCO's.
• Training operations staff to assist with ticketing.
• Training sales staff on GDS and answering GDS queries and advising Galileo entries on a daily basis.
• Advising fares to all depts (net and published) on a daily basis and schedule queries.
• Advising staff of any queries regarding customs and visas.
• Troubleshooting i.e. trying to get airlines to help when errors made with dates / names.
• Ensuring any groups contracts with airlines are diarized for names / balance and ticket issue.
• Requesting group seats / rates for any ad-hoc tours.
• Dealing with outgoing BSP on a weekly basis, ensuring documentation is accurate and punctual.

Skills required for a Flights Ticketer:-


• Experience working in a flights and ticketing tour operating department.
• IATA qualified to level two.
• High level of expertise on GDS systems (Galileo) and ticketing procedures.
• High degree of flexibility and ability to deal with change and growth.
• Strong customer service skills

Please send your CV by post to Tony Backhurst Scuba Travel, Smithbrook Kilns, Cranleigh, Surrey, GU6 8JJ attention Angela or e-mail angela@scuba.co.uk